Cancellation & Refund Policy

Last updated: October 1, 2026

This policy explains how billing, cancellations, and refunds work for Image Tool Hub Pro. It applies to every purchase made through our website. By upgrading to Pro you agree to the terms below.

The core tools on Image Tool Hub are free to use. Pro is an optional upgrade that unlocks advanced controls and higher limits. Nothing on this page affects your rights under any mandatory consumer-protection law that applies where you live.

How billing works

Pro is billed as a monthly subscription — currently $10 per month, as shown on our pricing page. It renews automatically each month so your access continues without interruption, and you are only charged while the subscription is active. You can cancel at any time.

All prices are shown in US dollars. Our order process is handled by Paddle.com, which acts as the merchant of record for every purchase and is the name that appears on your bank statement. Any sales tax or VAT that applies in your country is calculated and displayed by Paddle at checkout, so the amount you confirm is the amount you pay. Because Paddle is the merchant of record, your purchase is also covered by Paddle's Buyer Terms, and this policy follows the 14-day refund window set out in them.

Cancelling your subscription

You can cancel your Pro subscription at any time — there is no minimum term and no cancellation fee. After you cancel, your access stays active until the end of the month you have already paid for, and you are not billed again.

To cancel, use the subscription-management link in your payment receipt, or simply contact us and we will cancel it for you. Once cancelled, no further payments are taken.

When you can get a refund

We want you to be satisfied. Every payment is covered by a 14-day refund window, and you are eligible for a full refund in any of the following situations:

You were charged more than once for the same purchase (duplicate payment).
You paid but Pro access was never activated on your account due to a technical error on our side.
You were charged an amount different from the price shown at checkout.
You request a refund within 14 days of the payment — whether it is your first payment or an automatic renewal. No reason is required, and using Pro during those 14 days does not affect your eligibility.

Approved refunds are issued to the original payment method for the full eligible amount. We do not deduct any handling fee from a refund we approve.

When a refund may not apply

Outside the 14-day window, and because Pro grants immediate access to digital features, a refund may be declined in these cases. Nothing below limits the 14-day window above:

More than 14 days have passed since the payment you are asking us to refund.
The request is based on not using Pro after access was successfully provided.
There is evidence of abuse, fraud, or violation of our Terms of Use.

Even outside the situations above, we review every request individually and may still approve a refund at our discretion when the circumstances are reasonable. Abuse and fraud are assessed against our Terms of Use. When in doubt, contact us — we would rather resolve the issue than leave you unhappy.

How to request a refund

Send a refund request from the email address on your account, or through our contact page. Include your account email, the approximate date of payment, and the payment or order reference if you have it. This helps us locate the transaction quickly.

You do not need any special form or account access to reach us — a short message describing the problem is enough for us to look into it. You can also request a refund directly from Paddle, using the link in the receipt they email you or through paddle.net.

Processing time

We aim to review every refund request within 2 business days. Once a refund is approved, it is processed to your original payment method. Depending on your bank or card issuer, the amount typically appears within 5–10 business days after we issue it.

We will always confirm by email once a refund has been approved and sent, so you know exactly when to expect it.

Chargebacks

If you believe you were charged in error, please contact us first — we can almost always resolve it faster than a bank dispute. Opening a chargeback without contacting us may result in Pro access being suspended while the dispute is investigated.

Changes to this policy

We may update this policy from time to time to reflect changes in our service or legal requirements. The date at the top of this page always shows when it was last revised, and continued use of Pro after an update means you accept the current version. This policy works alongside our Terms of Use and Privacy Policy.

Frequently asked questions

Will I be charged automatically every month?

Yes. Pro is a monthly subscription that renews automatically so your access never lapses. You can cancel anytime, and after cancelling you will not be charged again beyond the current month.

I paid but did not get Pro access. What should I do?

Contact us with your account email and payment details. If access was not activated due to an error on our side, we will either fix it immediately or issue a full refund.

How long do refunds take?

We review requests within 2 business days. After approval, the refund usually reaches your original payment method within 5–10 business days, depending on your bank.

Can I get a refund after I have already used Pro?

Yes, within 14 days of the payment. The 14-day window does not depend on how much you used Pro. After 14 days a refund is not guaranteed, but we review every request individually and may make exceptions for genuine issues.

Contact us

Questions about billing or refunds? Reach us any time through our contact page and we will get back to you promptly.